Current Leadtime
Our current estimate for dispatch on orders placed with standard shipping is 1 to 3 business days.
Note: Priority shipping is available, for more information click here.
Shipping Options & Times
Standard Shipping
When you place an order, you’ll be asked to choose a shipping option on the basket page. Your choice will affect how long it takes for your order to be manufactured. Standard shipping times can vary depending on how busy we are.
Priority / Express Shipping
Our priority option guarantees your order will be made and dispatched in 1-2 business days.
- Add the items you want to buy to your basket
- Begin checkout
- The first checkout step allows you to choose your delivery preferences
Calculating Shipping Costs
- Add the items you want to buy to your basket
- Visit your basket
- Under ‘Delivery’ select the appropriate location
- The page will auto-refresh and you’ll see shipping costs
Please note that prices advertised in your basket for shipping also include packaging.
Free Delivery Promotion
Free delivery is available on all orders over £75 to UK Mainland addresses (excluding Highlands & Islands). You can see if your order meets these requirements in your basket. Free shipping promotions may be modified or discontinued at any time.
Track Your Package
Once your order leaves our studio or is available for pickup, we’ll email you. This email will include your order number and a link to the tracking or pickup information. This will be sent to the email address you provided when you placed your order.
If you know which carrier has your parcel and have your tracking number, you can access their tracking screens below:
- DPD
- Local DX
- Secure
- Royal Mail
Carrier Shipments
For orders dispatched with a carrier, you can track the status of your shipment via their website, 24 hours a day, 7 days a week. Upon receipt, your carrier will update you via email or SMS to advise you of your expected delivery date. On the day of delivery, our carrier partners will also provide ‘in-flight’ options to make receiving your shipment as convenient as possible. The number of messages you receive will vary depending on the carrier selected.
In addition to standard ‘in-flight’ options, our carriers offer:
- Enhanced Delivery Notifications – start of day 1-hour delivery window, with driver’s name personalisation
- Delay Notifications – proactive information in the event of a significant delay
- My Parcel Live – track the progress of a parcel on delivery, with a countdown to arrival
Postal Shipments
Postal deliveries are made when items are small enough to be sent via Royal Mail tracked.
Pickup Points
Your delivery driver may offer delivery to a local collection point or depot, where you can collect your order. Bring proof of address (e.g., utility bill) and the delivery card or SMS notification informing you of a missed delivery.
Collections
- Add the items you want to buy to your basket
- Begin checkout
- On the first checkout step, choose to collect
To collect your item(s) from our studio, you’ll need to bring the order number.
Remote & International Destinations
You can shop for yourself, friends, and family no matter where you live. Shipping to remote UK destinations may cost extra, calculated during checkout. We can also ship worldwide – contact us for international shipping costs.
Returns and Cancellations
To find out more about returns and refunds, please click here.
Problems with Delivery
Missed Carrier Delivery
Our carrier partners will leave a card if nobody is home to accept delivery. Contact the carrier directly using the details on this card to reschedule delivery or arrange collection.
Missed Postal Delivery
Our postal partner will leave a card if nobody is home to accept delivery. This card contains the details needed to collect your order from the Post Office.
Late Delivery
If your order hasn’t arrived within 2 business days of your dispatch notification, contact us. Our customer service team will investigate and aim to get your order delivered as soon as possible.
Damaged/Incorrect Delivery
If your order is damaged or incorrect, please contact us. We will deliver a replacement as soon as possible. For high-value items, we may arrange a free collection.
Changing Your Details
Before Dispatch
If you haven’t yet received your dispatch notification email, you may still update your delivery address by calling our customer service team as soon as possible.
After Dispatch
If your order has been packaged or dispatched, we cannot change the delivery address until a delivery attempt has been made. You will need to contact the carrier or postal service directly to arrange delivery to a new address.