Terms & Conditions

Last Updated: 3rd November 2025

Welcome to Frames & More. Frames & More is operated by Monte Print Ltd. (‘we’, ‘us’, ‘our’).”

By accessing or making a purchase through our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Overview

Frames & More (“we”, “us”, “our”) provides custom picture framing products and related services through our online store. These Terms govern all users (“you”, “your”) of our website and services.

2. Use of Website

• You agree not to misuse our website, including attempting to interfere with its functionality, distributing harmful software, or accessing restricted areas.
• We reserve the right to modify, suspend, or discontinue any part of the site without notice.

3. Products & Custom Orders

• Images of products displayed online are for illustrative purposes only; actual colours, finishes, and dimensions may vary.
• Custom orders are made to your specifications and cannot be returned or refunded, except where faulty.
• Any artwork or images you provide for framing must not infringe copyright or intellectual property rights. You are responsible for ensuring you have legal permission to reproduce or frame the content you submit.

4. Pricing & Payment

• All prices are listed in British Pounds and include taxes unless otherwise stated.
• We reserve the right to change pricing at any time prior to confirming your order.
• Payment must be made in full at checkout through our approved payment methods.

5. Shipping & Delivery

• Delivery times are estimates only and may vary due to custom production times or courier delays.
• Risk of loss or damage to goods transfers to you upon delivery.
• You are responsible for providing accurate delivery information. Redelivery fees may apply if details are incorrect.

6. Returns & Refunds

• Custom frames are non-refundable unless defective.
• Claims for damaged or faulty products must be made within 7 days of delivery, supported by photographic evidence.
• Approved refunds will be processed using the original payment method.

7. Intellectual Property

• All content on the Frames & More website—including images, branding, designs, text, and graphics—is owned by or licensed to Frames & More.
• You may not reproduce, distribute, or commercially use any website content without written permission.

8. User-Submitted Artwork

• By providing artwork or images for framing, you confirm that you own or have the necessary rights for us to handle and modify the item as required.
• We are not responsible for loss or damage to the artwork beyond reasonable handling care.

9. Limitation of Liability

• To the fullest extent permitted by law, Frames & More is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
• Our total liability is limited to the purchase price of the product in question.

10. Privacy

• We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to such processing.

11. Changes to Terms

• We may update these Terms & Conditions at any time. Updated versions will be posted on our website with the effective date.

12. Governing Law

• These Terms are governed by the laws of the United Kingdom. Any disputes will be handled exclusively in the courts of the United Kingdom.

If you have any questions regarding these Terms & Conditions, please contact us at: info@framesandmore.co.uk